PP
Palesa P
1 reviews | Active since Dec 2022
22 Nov 2023, 10:19
Lack of communication
I app**** for a contract with Mondo on the 01 November, and was told it was approved. I have been following up every week on the application and was promised that the device will be delivered this week. Its almost a month since I app****. The saddest part is i always call to follow up no one calls me to provide a status update.
If i knew i would be getting such bad service I wouldn't have bothered to apply.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Nov 2023, 11:49Hi Palesa P,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Your query has been escalated to be finalized. We do apologize for the delay as it is due to shortage of stock on the Apple_iPhone 14 Pro Max 128GB, those deals are in extreme high demand.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Your query has been escalated to be finalized. We do apologize for the delay as it is due to shortage of stock on the Apple_iPhone 14 Pro Max 128GB, those deals are in extreme high demand.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply22 Nov 2023, 11:49
Official
Hi Palesa P,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Your query has been escalated to be finalized. We do apologize for the delay as it is due to shortage of stock on the Apple_iPhone 14 Pro Max 128GB, those deals are in extreme high demand.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Your query has been escalated to be finalized. We do apologize for the delay as it is due to shortage of stock on the Apple_iPhone 14 Pro Max 128GB, those deals are in extreme high demand.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
PP
Palesa P's updateReviewer Update
22 Nov 2023, 14:29So why this not communicated to me as a client. So how far is the process at this point
Because I’ve been told since last week that this matter has been escalated and till today it’s been escalated.
Because I’ve been told since last week that this matter has been escalated and till today it’s been escalated.
PP
Palesa P's update22 Nov 2023, 14:29
Reviewer Update
So why this not communicated to me as a client. So how far is the process at this point
Because I’ve been told since last week that this matter has been escalated and till today it’s been escalated.
Because I’ve been told since last week that this matter has been escalated and till today it’s been escalated.