AM
Abdullah M
1 reviews | Active since Nov 2019
20 Aug 2021, 08:50
Lack of communication
Major lack of communication throughout the process, I was offered the contract yet I'm the one that needed to call you guys all the time for feedback on the process of delivery. Which took almost more than a month
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Aug 2021, 08:56Hi Abdullah,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131655
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131655
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 08:56
Official
Hi Abdullah,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131655
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131655
Regards,
The Mondo Team
Mondo's replyOfficial
23 Aug 2021, 14:58Hi Abdullah,
Trust you are well.
As discussed with Nicole, we have found that you have received your Telkom device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your Telkom device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply23 Aug 2021, 14:58
Official
Hi Abdullah,
Trust you are well.
As discussed with Nicole, we have found that you have received your Telkom device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your Telkom device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team