SM
Simon M
1 reviews | Active since Sept 2022
22 Sept 2022, 11:02
Lack of Communication
Application approved 7 days ago but no communication since then and live chat agents don't give me any clear answers of when exactly i'll receive my phone, always telling me about stock allocation and that they don't know when my phone will be delivered.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
22 Sept 2022, 11:26 Good day Simon,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO271448
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO271448
Regards,
The Mondo Team
Mondo's reply22 Sept 2022, 11:26
Official
Good day Simon,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO271448
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO271448
Regards,
The Mondo Team
SM
Simon M's updateReviewer Update
22 Sept 2022, 11:29I'll be waiting
SM
Simon M's update22 Sept 2022, 11:29
Reviewer Update
I'll be waiting
SM
Simon M's updateReviewer Update
23 Sept 2022, 12:14A day later and im still waiting for a call, honestly this is just so pathetic, the abo****e worst customer care service ever. How hard is calling me for a deal change???
SM
Simon M's update23 Sept 2022, 12:14
Reviewer Update
A day later and im still waiting for a call, honestly this is just so pathetic, the abo****e worst customer care service ever. How hard is calling me for a deal change???
Mondo's replyOfficial
27 Sept 2022, 10:59Hi Simon,
Please note that we have escalated your query to the sales team to get in touch with you.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we have escalated your query to the sales team to get in touch with you.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply27 Sept 2022, 10:59
Official
Hi Simon,
Please note that we have escalated your query to the sales team to get in touch with you.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we have escalated your query to the sales team to get in touch with you.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Sept 2022, 16:19Hi Simon,
Trust you are well.
Please note that your MTN application has been finalized and the order is now with the courier company.
The delivery appointment has been set for 05/10/2022.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been finalized and the order is now with the courier company.
The delivery appointment has been set for 05/10/2022.
Regards,
The Mondo Team
Mondo's reply30 Sept 2022, 16:19
Official
Hi Simon,
Trust you are well.
Please note that your MTN application has been finalized and the order is now with the courier company.
The delivery appointment has been set for 05/10/2022.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been finalized and the order is now with the courier company.
The delivery appointment has been set for 05/10/2022.
Regards,
The Mondo Team
SM
Simon M's updateReviewer Update
05 Oct 2022, 10:51Mondo, What is going on with my order? The driver has not called me and when i call DSV no one helps me with anything, the driver was supposed to be here by now because the time set was 8-10am thats past that now
SM
Simon M's update05 Oct 2022, 10:51
Reviewer Update
Mondo, What is going on with my order? The driver has not called me and when i call DSV no one helps me with anything, the driver was supposed to be here by now because the time set was 8-10am thats past that now
Mondo's replyOfficial
20 Oct 2022, 09:57Hi Simon,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 09:57
Official
Hi Simon,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team