Lack of communicaiton

This is the second complaint i have had to log due to the lack of communication from this company, i dealt with Nicole who advised that the sales team would contact me today (27/09/2021) and i think she might be the only person in this whole company that knows what customer service is and the only person who cares about the level of service provided. It seems i must once again make contact with this company to find out what is going on and why i dont have the device i was approved for 3 weeks ago or if there is something else that can be offered to me. This is getting beyond ridiculous now, am i going to end up waiting a year to get this sorted if i dont cancel it? Nothing has been offered to resolve the issue further than Nicole's communication and I am now on my last nerve with this company. I expect feedback from the Sales team by 12:00 tomorrow or i am cancelling this application