Kim from Mondo - customer services extraordinaire :-)

So after the misleading sales pitch and being told that I "accepted the offer, therefore it's binding", my initial query was escalated to Kim who was so helpful from start to finish. She accepted that incorrect information was given during the initial contact call, and whilst nothing could be changed at the time, she agreed to reimburse me the cost difference for the duration of the 24 month contract. This was paid as a once-off credit into my Vodacom account. Other than the unnecessarily long time taken to have this sorted, I really cannot complain about how this was handled in the end. Kim's demeanor remained professional and empathetic throughout, and she was intent on helping me solve the issue - that was clear from the very start. Now if only all their sales agents could have this attitude and characteristics.