KM
Keitumetse M
1 reviews | Active since Feb 2023
20 Feb 2023, 12:15
Keitumetse
My sim got activated on Thursday afternoon and only worked for Friday afternoon till Saturday 12 pm then it said I’m out of bundles,I’m so disappointed in your service how can one use 20gb for only few hours I want to cancel this contract immediately.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Feb 2023, 12:41Good day Keitumetse,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO351310.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO351310.
Regards,
The Mondo Team
Mondo's reply20 Feb 2023, 12:41
Official
Good day Keitumetse,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO351310.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO351310.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Feb 2023, 10:50Hi Keitumetse,
Trust you are well.
Please note that your Telkom deal was activated on 16/02/2023, therefore, you received a pro-rata data allocation.
Kindly note that on the 1st of March 2023, you will receive your full data allocation of 20GB Telkom Anytime Data + 20GB Telkom Night-Surfer Data.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom deal was activated on 16/02/2023, therefore, you received a pro-rata data allocation.
Kindly note that on the 1st of March 2023, you will receive your full data allocation of 20GB Telkom Anytime Data + 20GB Telkom Night-Surfer Data.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply21 Feb 2023, 10:50
Official
Hi Keitumetse,
Trust you are well.
Please note that your Telkom deal was activated on 16/02/2023, therefore, you received a pro-rata data allocation.
Kindly note that on the 1st of March 2023, you will receive your full data allocation of 20GB Telkom Anytime Data + 20GB Telkom Night-Surfer Data.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom deal was activated on 16/02/2023, therefore, you received a pro-rata data allocation.
Kindly note that on the 1st of March 2023, you will receive your full data allocation of 20GB Telkom Anytime Data + 20GB Telkom Night-Surfer Data.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team