HS
Henko S
1 reviews | Active since Sept 2021
02 Aug 2022, 10:58
Keeps on deducting money after contract expired
Keeps on deducting the debit order on my account even though the MTN data contract was cancelled. Beware new customers, I was also warned, but did not listen.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Aug 2022, 11:20Good day Henko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your query has been escalated to the relevant department and once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO248180
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your query has been escalated to the relevant department and once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO248180
Regards,
The Mondo Team
Mondo's reply02 Aug 2022, 11:20
Official
Good day Henko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your query has been escalated to the relevant department and once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO248180
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your query has been escalated to the relevant department and once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO248180
Regards,
The Mondo Team
Mondo's replyOfficial
18 Aug 2022, 09:55Hi Hendrik,
Trust you are well.
Please note that your MTN cancellation is in progress.
We will keep you updated regarding your cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
We will keep you updated regarding your cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply18 Aug 2022, 09:55
Official
Hi Hendrik,
Trust you are well.
Please note that your MTN cancellation is in progress.
We will keep you updated regarding your cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
We will keep you updated regarding your cancellation.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2022, 10:47Good Day Henko,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply03 Sept 2022, 10:47
Official
Good Day Henko,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team