JB
Jubilee B

1 reviews | Active since Feb 2022

16 Feb 2022, 10:28

Jerusha Naidoo

I was sold an LTE router by MTN, the router came and MTN direct could not help me for a good 16 days. I work from home and use internet alot and l ended up buying data. I was sent from one MTN store to another by MTN - was sent to UJ Campus square, then was sent to Cresta Mall, then to the Glen Mall and finally Fourways mall all to no avail, l was told to contact the MTN online customer care which was a complete nightmare line, called and spoke to a mimimu 8 of them and non helped me some just hanged the phone in my face, called the MTN activation team to try and see if they can activate my account to no avail. Then one MTN person gave me the number after12 days to call the online service team and l did, of which it took me Mondo online services and the lady Jerusha Naidoo sorted out my problem within 2 hours-the problem that l was struggling with for 16 days she resolved in 2 hours. If we can have many like her surely SA would be a better place when it comes to services. Welldone Jerusha Naidoo you are truly a real gem for Mondo and your deserve a raise. Thank you very much for rescuing me from the misery that MTN subjected me to. Thank you, you are a star

Jerusha Naidoo

0
Replies (1)
Mondo
Mondo's reply16 Feb 2022, 10:40
Official
Good Day Jubilee, 

Thank you for posting a compliment on the services you received from Jerusha. 

Should you require further assistance, please contact our Customer Service team. 

Regards, 

The Mondo Team