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Natashia S
1 reviews | Active since May 2012
02 Sept 2022, 13:38
Jerusha Naidoo
Consultant was very helpful and informed. Good communication and followup skills. Thank you Jerusha
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Sept 2022, 14:01Good Day, Thank you for posting a compliment on the services you received from Jerusha. Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
Mondo's reply02 Sept 2022, 14:01
Official
Good Day, Thank you for posting a compliment on the services you received from Jerusha. Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
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Natashia S's updateReviewer Update
26 Oct 2022, 18:39I am revisiting my comment , we are hoodwinked into giving good reviews at the time but my query still persist and I cannot get a hold of Jerusha, who noted the incorrect cancellation date and hence I am still being debit for something I never used. 3 months of calling in to Mondo and only to be told we will do another follow up and each time I have to relay the entire story to a new person. It is totally unacceptable and unprofessional!
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Natashia S's update26 Oct 2022, 18:39
Reviewer Update
I am revisiting my comment , we are hoodwinked into giving good reviews at the time but my query still persist and I cannot get a hold of Jerusha, who noted the incorrect cancellation date and hence I am still being debit for something I never used. 3 months of calling in to Mondo and only to be told we will do another follow up and each time I have to relay the entire story to a new person. It is totally unacceptable and unprofessional!
Mondo's replyOfficial
31 Oct 2022, 13:26Hi Natashia,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that we have sent a request to the relevant agent to make contact with you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that we have sent a request to the relevant agent to make contact with you.
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 13:26
Official
Hi Natashia,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that we have sent a request to the relevant agent to make contact with you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that we have sent a request to the relevant agent to make contact with you.
Regards,
The Mondo Team
NS
Natashia S's updateReviewer Update
19 Sept 2023, 15:50Past a year and still waiting on my refund! Shocking at the number of call I have made to try and resolve this and still nothing.
NS
Natashia S's update19 Sept 2023, 15:50
Reviewer Update
Past a year and still waiting on my refund! Shocking at the number of call I have made to try and resolve this and still nothing.