Jerusha

I took a home WIFI contract over the phone from Mondo on behalf of MTN. I was told that I have a ten-day cooling-off period, and should I wish to cancel during this period, I will not be charged anything. I received the package on Monday, and I returned and canceled the contract the following day, Tuesday. Even though I canceled during my cooling-off period, I was still billed and debited the premium amount. They confirmed that my contract was cancelled and I would be refunded or credited. I have been following up on my refund since February 2023 from Mondo, and this still hasn't been resolved. Every time I call, I'm told that my matter will be escalated, and it's been almost six months now without any solution. This is really frustrating, and I thought of taking this matter to social media, but I'm not that kind of person. But If I don't receive my refund or credit by the end of August, I will be left with no choice but to take this action. I will take this matter to every social media platform. I feel ****med and not appreciated as a customer as a result I wouldn't advise any one to take contracts with Mondo.