BALl
Boitshwarelo Alex Letebele letebele.ba
1 reviews | Active since Jun 2022
21 Jun 2022, 11:11
It's now a month since I have been waiting for my delivery till to date I have not received
It's now a month since I have been waiting for my delivery till to date I have not received. but for sure I'am going to be debited this month end
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
21 Jun 2022, 11:37Good day Boitshwarelo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO241404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO241404
Regards,
The Mondo Team
Mondo's reply21 Jun 2022, 11:37
Official
Good day Boitshwarelo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO241404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO241404
Regards,
The Mondo Team
BALl
Boitshwarelo Alex Letebele letebele.ba's updateReviewer Update
21 Jun 2022, 11:44Thanks,
Will be waiting for your consultant.
Will be waiting for your consultant.
BALl
Boitshwarelo Alex Letebele letebele.ba's update21 Jun 2022, 11:44
Reviewer Update
Thanks,
Will be waiting for your consultant.
Will be waiting for your consultant.
Mondo's replyOfficial
21 Jun 2022, 15:10Hi Boitshwarelo,
You are welcome.
As per our telephonic discussion, please note that we have logged an internal investigation to be done regarding the device you agreed to.
Kindly note that once we receive feedback, we will be in contact with you.
Have a lovely day further.
Regards,
The Mondo Team
You are welcome.
As per our telephonic discussion, please note that we have logged an internal investigation to be done regarding the device you agreed to.
Kindly note that once we receive feedback, we will be in contact with you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Jun 2022, 15:10
Official
Hi Boitshwarelo,
You are welcome.
As per our telephonic discussion, please note that we have logged an internal investigation to be done regarding the device you agreed to.
Kindly note that once we receive feedback, we will be in contact with you.
Have a lovely day further.
Regards,
The Mondo Team
You are welcome.
As per our telephonic discussion, please note that we have logged an internal investigation to be done regarding the device you agreed to.
Kindly note that once we receive feedback, we will be in contact with you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jun 2022, 15:39Hi Boitshwarelo,
Trust you are well.
Please note that your dispute has been deemed invalid, as the sales consultant made you aware of the sim-only upgrade.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
Trust you are well.
Please note that your dispute has been deemed invalid, as the sales consultant made you aware of the sim-only upgrade.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on *** and our Team will complete authentication with you
- Once authentication is complete, we will request to speak to the store consultant
- The sale call will thereafter be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team
Mondo's reply22 Jun 2022, 15:39
Official
Hi Boitshwarelo,
Trust you are well.
Please note that your dispute has been deemed invalid, as the sales consultant made you aware of the sim-only upgrade.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
Trust you are well.
Please note that your dispute has been deemed invalid, as the sales consultant made you aware of the sim-only upgrade.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on *** and our Team will complete authentication with you
- Once authentication is complete, we will request to speak to the store consultant
- The sale call will thereafter be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team