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Anita-Ann Summers

1 reviews | Active since May 2021

20 Sept 2021, 08:09

It is almost two months and still no refund or time frame provided to me as to when I am getting my refund, I am so sick of the apologie emails and that the matter has been escalated email, this is *******

It is almost two months and still no refund or time frame provided to me as to when I am getting my refund, I am so sick of the apologie emails and that the matter has been escalated email, this is *******. If it's been escalated, the matter would be the long time sorted, you guys need to change your structure coz clearly the structure you guys are on is not working, I have been dealing with this since June. Re: Fw: Re: Cancelation [GBOOU1] [GH0U9G] [H123D6] [JO134E] [K2SAUH] [KBG0NB] [KMJUP5] [KTQHIB] [M1MQ94] [MFPOR7] [MUIART]

0
Replies (3)
Mondo
Mondo's reply20 Sept 2021, 08:28
Official
Hi Anita-ann,

Trust you are well.

Thank you for taking your time to write to us about your MTN refund.

Please note that as per our records, we are awaiting feedback from MTN regarding the above.

Once we receive feedback we will advise you accordingly.

We do apologize for the level of service which you have received thus far.

Regards,

The Mondo Team
AS
Anita-Ann Summers's update20 Sept 2021, 08:54
Reviewer Update
This has been sent to MTN the beginning of the month and you still waiting on feedback, that is just ridiculous, please provide me a time frame, I have been asking that on almost every email. I will be sending a complaint once a week till you guys can actually answer my question, because you guys seem to always ignore my questions.
Mondo
Mondo's reply20 Sept 2021, 09:00
Official
Good day,

Please note that you will receive feedback within 72 working hours time.

Regards,

The Mondo Team