Issues with Vodacom upgrade

I phoned to complain to Vodacom about a) an upgrade which wasn't approved by me and b) not receiving feedback on an earlier query (RCO 142650) as agreed within 3 - 5 working days. The consultant (Portia) was very helpful and undertook to have the matter investigated and to personally phone and provide me feedback within 7 days (i.e. by 28 Oct 2021). I look forward to hearing from her...