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Natsai N

1 reviews | Active since Jul 2017

30 Nov 2017, 11:44

Is this company a *****??

I'm having a terrible experience with this company. I was called by a call centre operator named Genevieve who talked me into considering a contract with them. I have been trying to cancel this for three days. The number is NEVER ANSWERED. I am unable to request a cancellation on the website and a person named Rashool Ngcobo refers me BACK to the poorly working website. There has been no communication. I want this fixed now. Is this company legit? It seems very **********. Very worried about what I have gotten myself into.

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Replies (2)
Mondo
Mondo's reply30 Nov 2017, 13:08
Official

Dear Natsai,

Thank you for bringing this matter to our attention.

We can assure you we are a legit Company and partnered with major role players in the Telecoms Industry. It is unfortunate that you have had a poor experience and we will strive to change your perception about our Company.

A Senior Consultant will contact you shortly. We apologize for the inconvenience caused.

Regards,

Mondo Support

Mondo
Mondo's reply30 Nov 2017, 15:27
Official

Hello Natsai,

Thank you for allowing us to investigate and resolve your query. As per your discussion with Roland, your query has been resolved.

We would like to apologize for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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