Is this a hoax?

About three months ago Mondo phoned me and offered me a new data contract (1 Gig a month + a tablet). When they finally delivered, they got it wrong and they wanted to deliver a router to me. So I send the router back and asked for the tablet. Then they responded and said sorry that the sales person got it wrong and since then they no longer have that contract available so they gave me a new contract which sounded better. Then I waited two months and nothing happened, no delivery.. I eventually phoned them and send out an email where I was saying I was going to report them for bad service.. Then finally the next week I got my tablet and sim card..The sim card was activated on 26 Jan 2016 but I still could not access the 1 gig a month I was paying for. They told me to phone Telkom. After wasting R60 on airtime Telkom eventually told me that they send me a bad sim and I needed to go buy a new sim. So I bought a new sim, only to find out that the sim must not be rica'd if I want to do a sim swap. Unfortunately I cannot buy a non rica sim in Heidelberg Western Cape as Pep only sell rica'd sim cards. So still I cannot use my tablet and access my data. :-( Frustrated..