TN
Thembi N
1 reviews | Active since Sept 2020
14 Dec 2023, 16:15
Irate customer
This company has zero customer service it's appalling. They canceled my MTN contract and I'm now sent from pillar to post for them to reinstate my line. The managers are always on lunch. You request a call back, no one bothers to phone you back. Please don't use the services of these people. Useless company useless staff
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Replies (1)
Mondo's replyOfficial
14 Dec 2023, 20:49 Hi Thembi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply14 Dec 2023, 20:49
Official
Hi Thembi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team