RM
Ramasela M
1 reviews | Active since Aug 2021
24 Aug 2021, 07:12
Internet router
Mondo delivered the router two weeks ago, and since then my internet has not been activated, yet they debited money from my account which I think the best thing is to reverse the debit order because they just gave me a toy.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
24 Aug 2021, 08:11Hi Ramasela,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132266
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132266
Regards,
The Mondo Team
Best regards,
Mondo's reply24 Aug 2021, 08:11
Official
Hi Ramasela,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132266
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132266
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
27 Aug 2021, 12:55Hi Ramasela,
Trust you are well.
Please note that your Telkom sim has been activated.
You may remove the sim from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and closed.
For further enquires, kindly contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim has been activated.
You may remove the sim from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and closed.
For further enquires, kindly contact our customer care team.
Regards,
The Mondo Team
Best regards,
Mondo's reply27 Aug 2021, 12:55
Official
Hi Ramasela,
Trust you are well.
Please note that your Telkom sim has been activated.
You may remove the sim from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and closed.
For further enquires, kindly contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim has been activated.
You may remove the sim from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and closed.
For further enquires, kindly contact our customer care team.
Regards,
The Mondo Team
Best regards,