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Nazeema A

1 reviews | Active since Oct 2022

24 Oct 2022, 13:40

Intentional *****

On the 7th October 2022 I was contacted by a consultant named Renee. 4 minutes into the conversation she stated her reason for contacting me, regarding one of my cellphone lines I have with Vodacom. Informing me that I qualify for a reduced payment plan of 65% but with more added benefits of (5gday and 5gnight over 36months). However should I have any unused data it will automatically carry over for the next 2 month. Also stating that should I be eligible for an upgrade that It would have no effect on the price plan. She carried on by saying as an extra incentive they are gifting me a HP laptop with which I can do whatever I want, whether I keep it or gift it to someone will not matter as I won't be paying a cent on the said laptop. Not only did this woman deceive me, she outright **** to me from the beginning and proceeded to process a new line (contract) on my behalf tying me to a 3year ********** contract. The laptop that I received was for 5gday and 5gnight and was going to be debited after 24 hours. I contacted the Mondo Customer Service and my complaint was escalated, laptop collected from me and all I got was an apology. This was intentional ***** and malicious just to make a quick sale and I would advise customers to be extra cautious when they get these kind of calls from Mondo coz the only thing the customer will get is an apology.

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Replies (2)
Mondo
Mondo's reply24 Oct 2022, 13:48
Official
Good day Nazeema,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO288698
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply24 Oct 2022, 14:06
Official
Hi Nazeema,

Trust you are well.

As per our records, your order was returned to the Vodacom warehouse and the line has been cancelled.

We acknowledge your concern and this will be addressed with the sales team.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team