PM
Premeshen M

1 reviews | Active since Oct 2016

14 Oct 2016, 12:29

Insufficient information

<p>I purchased a contract through Mondo a partner of Telkom , I was told that I will receive my wifi package within 7 days and there is no additional charges . the sim card is free and the delivery is free . I checked my bank statement this morning and I noticed that R149.99 has been deducted from my account . I tried calling buy Mondo telkom regarding the sms they sent me about the admin fee . The lady I spoke to before agreeing to the contract clearly stated that there is no extra charges only R199 per month for 24 months fixed . I reiterated are you there isn't any extra charges she again confirmed that there is no charges aside from the R199 fro 24 months fixed . I don't even have my Wifi package as yet and Mondo is already deducting money from my account. that's ******** as I did not agree to that .</p> <p>arrange for my money to be refunded and my package to be delivered and ensure that the money gets deducted on the time stipulated upon agreement</p>

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Replies (6)
Mondo
Mondo's reply14 Oct 2016, 13:10
Official

Good day Premeshen,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

PM
Premeshen M's update14 Oct 2016, 14:15
Reviewer Update

Thank you Bianca and Kimona Pillay for your assistance :)

PM
Premeshen M's update19 Oct 2016, 13:22
Reviewer Update

Good day,

I have not yet recieved the refund of R149.99 as yet and it was said that i will recieve it the next day after the above compliant .

PM
Premeshen M's update24 Oct 2016, 09:09
Reviewer Update

Mondo's service is petatic , to date my simcard has still not been activated and its been way more than 48 hours .

I can never get through to there call centre ***

PM
Premeshen M's update24 Oct 2016, 11:43
Reviewer Update

Finally sorted thanks Kimona for your speedy assistance

Mondo
Mondo's reply11 Jan 2023, 14:17
Official