1 reviews | Active since Jun 2013
Instead of reversing the mess, I am now charged more than R2****
<p>Also see my post on 16 July.</p> <p>So now it's 01 August and instead of being reimbursed R594.95 for the mess that Mondo landed me in, I am being charged R2,070.91 for Airtime Subscription charges, R216.55 for Equipment balance of contract and given a discount of R517.73 for premature cancellation. <br />I seriously hope this gets reversed but after everything that's gone wrong so far, I think I have just paid R2,364.69 for nothing. If this gets reversed I will post it here but for now I have ABSOLUTELY NO FAITH IN MONDO<br />Menno</p>
Good day Menno,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Menno,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Menno, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Menno, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Although Mondo believes it has resolved the issue, I was credited (read: not reimbursed) the full amount, so now Vodacom is sitting on my R2k until I have phoned it all up - which will take me over a year!!! According to Mondo this is outside their powers, it is now an issue between Vodacom and me, whereas Mundo was the origin of this mess. So, bottom line is, JUST PUT THE PHONE DOWN WHEN THESE TELE MARKETEERS PHONE YOU UNLESS YOU WANT TO BE TAKEN FOR A COSTLY RIDE.
Although Mondo believes it has resolved the issue, I was credited (read: not reimbursed) the full amount, so now Vodacom is sitting on my R2k until I have phoned it all up - which will take me over a year!!! According to Mondo this is outside their powers, it is now an issue between Vodacom and me, whereas Mundo was the origin of this mess. So, bottom line is, JUST PUT THE PHONE DOWN WHEN THESE TELE MARKETEERS PHONE YOU UNLESS YOU WANT TO BE TAKEN FOR A COSTLY RIDE.