****ing pathetic

So i dealt with Kimona from Mondo excellent service from her end, but what gets me is after the delivery of my mobile router things have gone downhill. If they working in conjunction why is the service so ***, i used three gigs of my router. The contract is R169 a month for 24 months, and i have 6 gigs remaining but when i put the router on it says no more mobile data i need to top up. So what **** or rip of is this they give a number in the box you can call and wow what amazing news it does not work they give a whatsapp number and all you get is an automated, so why should i keep this contract and pay a monthly fee when all im getting is three gigs.