Information not supp****

My current Vodacom contract was done on Tuesday 29th September 2015. I was told that when I receive the handset I was to take it in to the Vodacom store to set up the transfer from my old Blackberry phone to my new Samsung Mini S4. I was not informed of the charges involved and paid R50 for all my contacts to be transferred, When I logged on to My Vodacom site last night I saw that I am in arrears on my Vodacom account for the amount of R160.00!! Firstly, I was not told about this - in fact I was told that there are no charges involved, but if I were to do an upgrade in store I'd have to pay R150 for the handset where, when done telephonically, it would not be the case. (this is what the 1st consultant who called me, Chrystal, had said). Please go and listen to the voice recordings.<br> These people do not provide the correct information!!