Incredibly bad service

If I could give them zero stars I would.

I was cold-called by a agent of rewardsco acting on behalf of Mtn to sell people Black Friday deals, she promised me an amazing deal being uncapped home data for R400 and when I enquired about the speed she assured me multiple times that it was 50mbps both download and upload, I even said to her that sounds unrealistic and again she promised me it was legit because it’s a Black Friday special, I subsequently agreed based on the strength of The Agents word.

When I received the device and contract I was informed the speed is actually 10mbps, obviously I was **** to I then said I want to cancel because that is not what I was promised, I was told to take the device back to Mtn and the cancellation will be finalised two days after Mtn receives the device.

I returned the device on the 17th of November, after that I have made multiple calls to both Mtn and rewards co, Mtn told me I have to cancel with rewardsco and everytime I call rewardsco, I am told it’s being escalated and someone will call me before close of business to provide me with feedback of once has that happened.

To date I have not received any feedback nor has the contract been cancelled, I really don’t think this is fair, i have done nothing wrong, I was **** to and now I must bear the brunt, every week I get emails and/or sms from Mtn reminding me to pay for a service I’m not using and I device I don’t have, the latest being threats of being reported to the credit bureau.

If you come across this review steer very clear from this people. However, if you have been duped like I have my advice is report them to the ombudsman, this will be my next step.