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JB
Jonathan B

1 reviews | Active since Feb 2013

23 Jun 2022, 10:00

Incorrectly charged almost R8,000 for Mondo’s mistake

The worst service I have ever had, get told I’m due for an upgrade. I told the consultant that I am happy to proceed given that there is no upgrade fee/ outstanding amount to be paid on my current contract.

I was told that I won’t have to pay a single cent and that there is no amounts outstanding. I told the consultant based on the information given I am happy to proceed.

Then to my shock and horror the next month I get a bill of almost R8,000 due to the fact that there was indeed an outstanding amount on my contract.

This happened in April/ May and I am still waiting for feedback, MTN have threatened me with legal action as this amount can’t be paid but Mondo don’t care I have to follow up with them on a weekly basis because they are too *********** to provide feedback to customers that they have wronged.

0
Replies (8)
Mondo
Mondo's reply23 Jun 2022, 10:06
Official
Hi Jonathan,

Thank you for taking the time to write to us about your MTN query.

We do apologize for the level of service which you have received thus far.

Kindly note that your query has been escalated to the MTN Billing Department.

Once we receive an update, we will advise you accordingly.

Case Number: RCO217008

Regards,

The Mondo Team
JB
Jonathan B's update29 Jun 2022, 11:24
Reviewer Update
Hi,

This has still not been rectified and today I received an sms from MTN saying I need to pay R8,362.27 today or they will be reporting me to the credit bureau.

Please sort this out asap or I will be taking l this further and possible take legal action against you guys.
JB
Jonathan B's update01 Jul 2022, 11:59
Reviewer Update
I need urgent feedback.

All my lines have been blocked and I am stuck
JB
Jonathan B's update11 Jul 2022, 18:44
Reviewer Update
Guys....... this is unacceptable, this is the feedback that I received on the 22nd of June, and to date nothing has been sorted out.
Mondo
Mondo's reply12 Jul 2022, 08:07
Official
Hi Jonathan,

We do apologize for the inconvenience caused.

However, the MTN Team is currently working on your query.

Regards,

The Mondo Team
Mondo
Mondo's reply11 Aug 2022, 16:02
Official
Hi Jonathan,

Trust you are well.

Please note that your MTN account was credited at the end of July.

Credit Reference Number: SR# *** - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused.

Have a great day further.

Regards,

The Mondo Team

JB
Jonathan B's update30 Sept 2022, 13:50
Reviewer Update
This upgrade that was processed in error still hasn't been cancelled, this happened in March........

I am still waiting for you to correct this

Thinking its time to get lawyers involved
Mondo
Mondo's reply31 Oct 2022, 13:51
Official
Hi Jonathan,

Trust you are well.

We do apologize for the delayed response.

As discussed with our retentions team on 04/10/2022, a migration was processed for the upgrade that was captured in error.

Regards,

The Mondo Team