HK
Herculine K
1 reviews | Active since Nov 2011
09 Nov 2017, 20:06
Incorrectly billed
So...after my whole issue with Mondo, thinking the issue is sorted out. Afyer a few phone conversations with them. They send me a R1700 invoice for cancellelation after they said it would me free of charge because it was their fault. Referring to my previous post that they stopped responding to......
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Replies (5)
Mondo's replyOfficial
10 Nov 2017, 16:41Dear Herculine,
As per our discussion, there was a technical glitch in the system hence the auto generation of the invoice.
We have confirmed that this is not the case and the cancellation on your side stands with not additional cost passed on to you.
Kind Regards,
The Mondo Team
***
Best regards,
Mondo's reply10 Nov 2017, 16:41
Official
Dear Herculine,
As per our discussion, there was a technical glitch in the system hence the auto generation of the invoice.
We have confirmed that this is not the case and the cancellation on your side stands with not additional cost passed on to you.
Kind Regards,
The Mondo Team
***
Best regards,
HK
Herculine K's updateReviewer Update
17 Nov 2017, 18:58Please phone me ASAP...TELKOM TRIED TO TAKE MONEY FROM MY ACCOUNT TWICE NOW.........NOT HAPPY
HK
Herculine K's update17 Nov 2017, 18:58
Reviewer Update
Please phone me ASAP...TELKOM TRIED TO TAKE MONEY FROM MY ACCOUNT TWICE NOW.........NOT HAPPY
HK
Herculine K's updateReviewer Update
05 Jan 2018, 20:03Why is telkom still trying to take money from my account?
HK
Herculine K's update05 Jan 2018, 20:03
Reviewer Update
Why is telkom still trying to take money from my account?
HK
Herculine K's updateReviewer Update
08 Feb 2018, 20:45What the effen hell. Why am i still receiving invoices from telkom? Debit order of R200 went of my account and another more than R500 invoice. ***? MONDO. THIS IS NOT MY PROBLEM TO SORT OUT WITH TELKOM. It is your. Sort it out.
HK
Herculine K's update08 Feb 2018, 20:45
Reviewer Update
What the effen hell. Why am i still receiving invoices from telkom? Debit order of R200 went of my account and another more than R500 invoice. ***? MONDO. THIS IS NOT MY PROBLEM TO SORT OUT WITH TELKOM. It is your. Sort it out.
Mondo's replyOfficial
09 Feb 2018, 09:44Good Morning Herculine
Thank you for raising your query with us. We have escalated your billing query to Telkom and awaiting their feedback.
A consultant will contact you shortly.
Kind Regards,
Mondo Customer Care Management
***
Best regards,
Mondo's reply09 Feb 2018, 09:44
Official
Good Morning Herculine
Thank you for raising your query with us. We have escalated your billing query to Telkom and awaiting their feedback.
A consultant will contact you shortly.
Kind Regards,
Mondo Customer Care Management
***
Best regards,