UT
Ursula T

1 reviews | Active since Mar 2019

17 Dec 2020, 19:01

Incorrect product advertised

I entered into a contract for a Lenovo laptop via a telephonic sales transaction where the salesman assured me that the laptop on offer was an I5 laptop.

On receipt however the laptop was actually a 1.5 GH notebook which is totally inadequate for my requirements (surely the rep should know what an I5 processor is?).

I have since returned the laptop and wish to cancell my contract, but trying to get through to someone to assist is a nightmare.

Should anyone look at this page, the Invoice number is *** and the MTN return reference number that was ssued by MTN Easgate store is IRMS380394.

All this was done within the 7 day return policy, again mentioned by the rep.

Thank you

0
Replies (7)
Mondo
Mondo's reply17 Dec 2020, 19:19
Official
Hi, 

We have received your query, 

Kindly note one of our dedicated consultants will be in contact with you during business hours.

Regards 
The Mondo Team 
Mondo
Mondo's reply22 Dec 2020, 09:21
Official
Hi Ursula, 

Kindly note that we have escalated your cancellation request to MTN.

We will keep you updated on the progress of this.

Regards 
The Mondo Team 
UT
Ursula T's update23 Dec 2020, 09:50
Reviewer Update
Hi there

Thank you for keeping me informed. Am on holiday and not reachable at all times.

Much appreciate the constant feedback.
Mondo
Mondo's reply23 Dec 2020, 17:06
Official
Hi Ursula, 

You are welcome.

Regards 

The Mondo Team 

Mondo
Mondo's reply30 Dec 2020, 12:51
Official
Hi Ursula, 

Kindly note that MTN is still working on your query.

Our team will continue to keep you updated on the progress of this.

Regards 

The Mondo Team 
Mondo
Mondo's reply06 Jan 2021, 13:47
Official
Good day Ursula,  Please note that we have escalated your cancellation to higher management to place priority on this.  We will continue to keep you updated on the progress of this. 

Regards 

The Mondo Team 
Mondo
Mondo's reply12 Jan 2021, 11:54
Official
Good day Ursula,  Please note that your contract is cancelled and your query is resolved. Should you have any further queries please feel free to call or email us.

Regards 

The Mondo Team