Incorrect package capture, incorrect billing, incorrect information provided to customer
Still going nowhere very quickly, and still receiving incorrect information and they still making it my problem. One is better off doing it the old fashion way of walking into an mtn store and processing your upgrade. The mtn online upgrade process does not work, 20 days in, and R2559.10 down, and a bared line all because Mondo cannot process a simple upgrade.
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Mondo's replyOfficial
06 Aug 2021, 10:58Hi Tshidino,
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128672
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128672
Regards,
The Mondo Team
Mondo's reply06 Aug 2021, 10:58
Official
Hi Tshidino,
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128672
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128672
Regards,
The Mondo Team