JM
Judy M
1 reviews | Active since Nov 2018
16 Sept 2021, 22:49
Incorrect Marketing Strategy
In May I was called by a Consultant from Mondo to offer me a R99 data bundle from MTN and she said I'll be getting 2×20gb sim cards for R99 however month end I I was billed R198 which was not we agreed on. In August, I've asked MTN/Mondo to canel the contract but to date it is still active.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
17 Sept 2021, 08:15Hi Judy,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137363
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137363
Regards,
The Mondo Team
Best regards,
Mondo's reply17 Sept 2021, 08:15
Official
Hi Judy,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137363
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137363
Regards,
The Mondo Team
Best regards,
JM
Judy M's updateReviewer Update
02 Oct 2021, 10:18To date I haven't received any call from MTN.
Please can you just cancel the contract?
Please can you just cancel the contract?
JM
Judy M's update02 Oct 2021, 10:18
Reviewer Update
To date I haven't received any call from MTN.
Please can you just cancel the contract?
Please can you just cancel the contract?
Mondo's replyOfficial
02 Oct 2021, 11:29Hi Judy,
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Best regards,
Mondo's reply02 Oct 2021, 11:29
Official
Hi Judy,
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Best regards,
JM
Judy M's updateReviewer Update
18 Oct 2021, 20:34Today, I've received a statement with R425.34 debt described as previous balance which I do not understand since I've been paying every month.
JM
Judy M's update18 Oct 2021, 20:34
Reviewer Update
Today, I've received a statement with R425.34 debt described as previous balance which I do not understand since I've been paying every month.
Mondo's replyOfficial
18 Oct 2021, 21:01Hi Judy,
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Oct 2021, 21:01
Official
Hi Judy,
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Kindly note our team is looking into your query and will update you soon during business hours.
Regards,
The Mondo Team
Best regards,
JM
Judy M's updateReviewer Update
29 Jan 2022, 16:09Mondo/MTN cancelled my contract for free.
JM
Judy M's update29 Jan 2022, 16:09
Reviewer Update
Mondo/MTN cancelled my contract for free.
Mondo's replyOfficial
09 Feb 2022, 12:42Hi Judy,
Trust you are well.
Please note that your MTN contract has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN contract has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply09 Feb 2022, 12:42
Official
Hi Judy,
Trust you are well.
Please note that your MTN contract has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN contract has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,