MM
Marilyn M

1 reviews | Active since Oct 2015

13 Oct 2015, 16:12

Incorrect information, call centre not answering

COMPLETELY UNACCEPTABLE!<br> I had a complaint that I made a compliment after being resolved....<br> Almost directly after that I get notified that my data on my deal for Telkom is almost finished.<br> When I got called with the deal, I specifically asked if it is a 2 gig data account, as that is what was offered to me, and it was confirmed for the amount per month I am being charged.<br> Why does my invoice then only show 500 MB? And once 500 MB is completed then all service on the sim card is disabled?? This is *****ulence, I need to receive feedback ASAP as to why what I was promised has not been provided? Also, the number for Jonathan now only rings and no-one answers it, same AGAIN with the call center. I am honestly starting to regret the choice I made to do business with Mondo

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Replies (1)
Mondo
Mondo's reply13 Oct 2015, 16:24
Official
Hello Marilyn3119,

Thank you for raising your query with Mondo Customer Care.

We are currently investigating your query and will provide feedback to you shortly.

We apologies for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards
Mondo Customer Care
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