PA
Portia A
1 reviews | Active since Sept 2019
19 Jan 2023, 09:23
Incorrect information
I app**** for phone contract on Monday and I gave a consultant my new number and work address for delivery purposes to my surprise I got an email about dsv to deliver an item at my home address and saying the will contact me on the old cellphone number which is no longer working I lost that number long time ago. Now I phoned dsv to update them with current number and they asked me to call mondo mtn number, where they said they are sending dsv email and I have to keep on checking with dsv as they will be trying to contact me on old number ðŸ˜ðŸ˜ðŸ˜ðŸ˜¢ it is just back and forth I don't if know what to do anymore m panicking. Please help me.
Helpful (0)
Replies (2)0
Replies (2)Mondo's replyOfficial
19 Jan 2023, 09:35Good day Portia A,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO333479
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO333479
Regards,
The Mondo Team
Mondo's reply19 Jan 2023, 09:35
Official
Good day Portia A,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO333479
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO333479
Regards,
The Mondo Team
Mondo's replyOfficial
07 Feb 2023, 09:29Hi Portia,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 09:29
Official
Hi Portia,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
