1 reviews | Active since Oct 2021
incorrect feedback
Hi Mondo
well where do i start
i have recived an email last night stating that mtn has got my order and they have lost some infomation along the way and that i should expect a call from MTN shortly
i then get a call around 12.30pm the agent states that she was from mondo on behalf of mtn she confirmed that i have a spend limit of R300 left she then took down my details to perform a Credit check and advised that she will call back up until now there is no call back
MTN send me a text message that i have being provisionally approved for the deal i wanted but i need to pay an upfront fee of R0 and that i should speak to my agent to help me wrap up my order,,,,
im really disappointed wth MONDO customer service being a new customer
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144336
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144336
Regards,
The Mondo Team
Please note that you will receive a call at 4 pm today.
Regards,
The Mondo Team
Please note that you will receive a call at 4 pm today.
Regards,
The Mondo Team
Please note that our Customer Care Team will be in contact with you shortly.
Regards,
The Mondo Team
Please note that our Customer Care Team will be in contact with you shortly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application is still in a Vetting status.
Kindly note that we will provide you with an update by tomorrow morning.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application is still in a Vetting status.
Kindly note that we will provide you with an update by tomorrow morning.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your application went into a declined status.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your application went into a declined status.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team