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Jeanette D

1 reviews | Active since Dec 2015

20 Jun 2023, 10:14

Incorrect Debt

I ordered a device from Mondo in December, the device was delivered in January the 20th 2023. When I checked the phone it was the wrong type, booked for cancelation and collection and they only collected in February. By March they had listed me as a slow payer and now I have debt collectors emailing me every single day. Called Mondo and MTN for a cancelation and a debt validation letter but I'm still waiting. The worst experience of my life and I advice people not to take any contracts with Mondo. They are unprofessional and they are too slow in attending to client queries.

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Replies (3)
Mondo
Mondo's reply20 Jun 2023, 10:32
Official
Hi  Jeanette, 

Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. 

We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO411221 

Regards, 

The Mondo Team
JD
Jeanette D's update20 Jun 2023, 18:01
Reviewer Update
Please see attached message from MTN sent today and please explain to me if this is what you were referring too when you said you will "fix it" what have you delivered, to whom and why? Please clear my name. You have your device so just get my name out of your debt collection list.

Yello Customer!!

Your device delivery status for the order# *** is updated to Delivered on 2023-01-20 01:59:13,000+02:00

Thank you for using MTN

15:19

Y'ello! Thanks for using MTN. Your request with ref no *** has been submitted. Get 1GB FREE monthly on Ayoba:

https://i.ayo.ba/dQjW/iscc

Y'ello! Thanks for using MTN. Your request with ref no *** has been submitted. Get 1GB FREE monthly on Ayoba:

https://layo.ba/dQW/isco

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Mondo
Mondo's reply26 Jun 2023, 16:38
Official
Good Day Jeanette,
Trust you are well.
Please note that your MTN account has been credited. 
A request to have your MTN account removed from collection logged has also been sent.
Credit Reference Number: SR#  ***
Adjustment Number : MC***. 
Collection SR# : ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team