FH
Frikkie H
1 reviews | Active since Jun 2011
05 Aug 2021, 04:30
Incorrect billing battle!
I am being billed for 2 contracts where I only app**** for 1, going for 8 months now, still no resolution from Mondo. I have send various emails to their "customer don't care" department, very poor to no response from them.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
05 Aug 2021, 08:17Hi Frikkie
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129592
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129592
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Aug 2021, 08:17
Official
Hi Frikkie
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129592
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129592
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Aug 2021, 16:26Hi Frikkie,
Please note that we have attempted contacting you to provide investigation feedback with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Please note that we have attempted contacting you to provide investigation feedback with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Aug 2021, 16:26
Official
Hi Frikkie,
Please note that we have attempted contacting you to provide investigation feedback with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Please note that we have attempted contacting you to provide investigation feedback with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
The Mondo Team
Best regards,
FH
Frikkie H's updateReviewer Update
19 Aug 2021, 04:23It is strange that I do not have any missed calls from you? Please contact me on ***, alternatively, please give me a number where I can contact you.
FH
Frikkie H's update19 Aug 2021, 04:23
Reviewer Update
It is strange that I do not have any missed calls from you? Please contact me on ***, alternatively, please give me a number where I can contact you.
Mondo's replyOfficial
19 Aug 2021, 08:22Good day,
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Aug 2021, 08:22
Official
Good day,
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
24 Aug 2021, 11:22Hi Frikkie,
As discussed with Nicole, please note that a cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
As discussed with Nicole, please note that a cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply24 Aug 2021, 11:22
Official
Hi Frikkie,
As discussed with Nicole, please note that a cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
As discussed with Nicole, please note that a cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
07 Sept 2021, 09:08Hi Frikkie,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Sept 2021, 09:08
Official
Hi Frikkie,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Best regards,