FM
Fatima M
1 reviews | Active since Jun 2016
06 Sept 2021, 12:28
INCORECT BILING
I HAVE A TELKOM CONTRACT WICH I TOOK VIA TELKOM, 23/08/2021 I PAID R135 WHICH I WAS INSTRCUTED BY THEM AS I MISSED 1 INSTALMENT AND EMAILED PROOF, 27/08/2021 I WAS DOUBLE DEBITED R270 AND NO ONE ASSITED ON MONDO WHATSAP LINE WHERE I SENT MY PROF OF PAYMENT AND VIA EMAIL. I CALLED TELKOM BILING DEPARTMENT NOW AND IM TOLD MY INSTALMENT IS NOT R135 IT IS R270 AND I SHOULD CALL SALES TO DOWNGRADE I DONT KNOW WHO UPGRADED ME WITHOUT MY KNOWLEDGE.... NO ONE IS ASSISTING ME AND MY SIMCARD IS SUSPENED BUT I SHOULD HAVE A CREDIT
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Replies (4)
Mondo's replyOfficial
06 Sept 2021, 12:48Hi Fatima, Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO134874 Regards, The Mondo Team
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO134874 Regards, The Mondo Team
Best regards,
Mondo's reply06 Sept 2021, 12:48
Official
Hi Fatima, Thank you for taking the time to write to us about your Telkom contract.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO134874 Regards, The Mondo Team
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO134874 Regards, The Mondo Team
Best regards,
FM
Fatima M's updateReviewer Update
08 Sept 2021, 10:12I am still waiting for feedback, i paid but my simcard is off
FM
Fatima M's update08 Sept 2021, 10:12
Reviewer Update
I am still waiting for feedback, i paid but my simcard is off
Mondo's replyOfficial
08 Sept 2021, 16:40Hi Fatima,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Sept 2021, 16:40
Official
Hi Fatima,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Sept 2021, 10:41Hi Fatima,
Trust you are well.
Please note that you may contact Telkom for further assistance, regarding your Telkom account.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that you may contact Telkom for further assistance, regarding your Telkom account.
Your query will now be closed.
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Sept 2021, 10:41
Official
Hi Fatima,
Trust you are well.
Please note that you may contact Telkom for further assistance, regarding your Telkom account.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that you may contact Telkom for further assistance, regarding your Telkom account.
Your query will now be closed.
Regards,
The Mondo Team
Best regards,