RN
Rene N
1 reviews | Active since Nov 2019
27 Oct 2021, 12:52
Inconvenient, poor service
I received my phone a week ago, the sim card was not active, and I was not informed that I need to call "activations service" I have been calling both Mondo and MTN but all they do is send me back and forth, when I call Mondo I am referred to MTN when I call MTN I'm referred back to Mondo.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
27 Oct 2021, 13:02Hi Rinae,
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146732
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146732
Regards,
The Mondo Team
Mondo's reply27 Oct 2021, 13:02
Official
Hi Rinae,
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146732
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146732
Regards,
The Mondo Team
RN
Rene N's updateReviewer Update
02 Nov 2021, 11:07Still, nothing, been calling and getting redirected from one number to the next.
This has got to be the worst service to ever use.
This has got to be the worst service to ever use.
RN
Rene N's update02 Nov 2021, 11:07
Reviewer Update
Still, nothing, been calling and getting redirected from one number to the next.
This has got to be the worst service to ever use.
This has got to be the worst service to ever use.
Mondo's replyOfficial
02 Nov 2021, 16:22Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 16:22
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team