1 reviews | Active since Dec 2017
Inconvenienced by their negligence
Tried to upgrade cell phone contract only to be told that it had already been upgraded via a telephone call by there agents in July of this year. I definitely do not recall authorizing any upgrade and could not do so anyway as the contract is in my wife's name and i use it for my business. I know have to wait till there investigation is complete before i can upgrade my contract which could take how long ??? I am inconvenienced by there negligence . Would like a response from Mondo mobile or vodacom.
Good day Mr Yatrakos,
Thank you for raising your query with us.
Kindly be advised that we have flagged your dispute as priority and will provide feedback shortly.
We humbly apologise for causing you an inconvenience.
Kind regards,
The Mondo Team
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Good day Mr Yatrakos,
Thank you for raising your query with us.
Kindly be advised that we have flagged your dispute as priority and will provide feedback shortly.
We humbly apologise for causing you an inconvenience.
Kind regards,
The Mondo Team
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Good day Mr Yatrakos,
Thank you for allowing us to look into your query.
As per your discussion with our senior consultant, your query has now been resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards,
The Mondo Team
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Good day Mr Yatrakos,
Thank you for allowing us to look into your query.
As per your discussion with our senior consultant, your query has now been resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards,
The Mondo Team
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