ZZ
Zinhle Z
1 reviews | Active since Jun 2020
31 May 2022, 06:06
*********** 😡 they don’t know what they are doing
Really I don’t know what is happening at Mondo, Telkom division. Line suspended after collections department has called in and told them payment was made and they asked if I can send proof of payment to this number +***2 and I did on WhatsApp. That was weeks ago. Today an amount of R202 was deducted by NUBEBT Telkom and not even sure for what.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 May 2022, 08:48Hi Zinhle,
Thank you for taking the time to write to us about your Telkom account query.
Please note that an email has been escalated to the Telkom Collections Team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service which you have received thus far.
Case Number: RCO177277
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom account query.
Please note that an email has been escalated to the Telkom Collections Team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service which you have received thus far.
Case Number: RCO177277
Regards,
The Mondo Team
Mondo's reply31 May 2022, 08:48
Official
Hi Zinhle,
Thank you for taking the time to write to us about your Telkom account query.
Please note that an email has been escalated to the Telkom Collections Team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service which you have received thus far.
Case Number: RCO177277
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom account query.
Please note that an email has been escalated to the Telkom Collections Team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service which you have received thus far.
Case Number: RCO177277
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2022, 09:16Hi Zinhle,
Please note that due to late payment, Telkom charges a penalty fee.
Kindly contact Telkom for further assistance regarding your bill.
The above query will now be closed.
Regards,
The Mondo Team
Please note that due to late payment, Telkom charges a penalty fee.
Kindly contact Telkom for further assistance regarding your bill.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply31 May 2022, 09:16
Official
Hi Zinhle,
Please note that due to late payment, Telkom charges a penalty fee.
Kindly contact Telkom for further assistance regarding your bill.
The above query will now be closed.
Regards,
The Mondo Team
Please note that due to late payment, Telkom charges a penalty fee.
Kindly contact Telkom for further assistance regarding your bill.
The above query will now be closed.
Regards,
The Mondo Team