*********** staff, including managers. They do not keep their promises and have wasted a lot of my time, energy and money. Still waiting on feedback of my free Galaxy Tab that was supposed to come with my Samsung S23 Ultra upgrade!

By far the worst company I have ever had to deal with.

Not only do they waste a massive amount of your time, airtime/voice minutes by putting you on hold every two minutes for no less than 5 min intervals, no one knows what they are doing there.

I have had endless amount of phone calls screaming and shouting because they have messed up my upgrade and I keep being told I will be contacted in X amount of time and then they never contact me.

On 13 Jan 2023 I upgraded to the new Samsung S23 Ultra that was supposed to come with a free Galaxy Tab. After confirming that I will get delivery of the item with my new phone, they landed up not delivering the Tablet.

After speaking to two agents that day, I was told to claim my free galaxy on the Samsung Promotions site. I did this, just for Samsung to say they couldn't verify my purchase. I then called Samsung and Samsung told me that there has clearly been a huge misunderstanding between Mondo and Samsung because Mondo was supposed to deliver the tablet with my phone.

After speaking to many more agents last week. I finally got through to a line manager who then explained that there has indeed been a miscommunication with Samsung and Mondo but that they are sorting it out and I will be contacted on Monday the 27th of Feb 2023. Monday came and went, and I didn't hear a peep!

It is now Wednesday; I called and spoke to an agent who once again said that I need to claim via Samsung. This just proves to me that they are not fixing the issue internally because the agents would then know that this is NOT WHAT WE ARE SUPPOSED TO DO!

I eventually requested to speak to a line manager and after being put on hold for over 6 minutes, I was told that the manager was not available and that I will be called in two hours!

WHY SHOULD I WAIT ANOTHER TWO HOURS??? I have been waiting for two weeks and already you are overdue on your promised date to contact me on Monday. Now I am expected to wait even longer.

I do not understand what is so complicated about delivering my tablet that was supposed to come with my upgrade!

I upgraded because of the promotion and if I do not get my tablet. I want the contract cancelled and the phone collected, and I want to wash my hands of Mondo and MTN.

You have given MTN a very bad name and the fact that the line managers are ***** and cannot keep their promises absolutely disgusts me!

This is not the first time I have had issues with them - 5 years ago they stuffed up my contract too and I would have thought that in 5 years the service would improve but nothing has changed.

I will never, ever deal with Mondo again.

I feel terrible for my own rudeness to the agents, but Mondo has pushed me to this point. I have received the worst service, so in return you will receive a difficult customer.