DN
Dawid N
1 reviews | Active since May 2022
11 May 2022, 09:00
*********** service and poor, unreliable feedback from MONDO
Horrible *********** service center. Upgraded contract on the 5th April. I do understand that stock shortage a problem, but one week I was told next week, then the next week I am told that I will be contacted by DSV on the same day to arrange delivery as stock arrived and has been allocated to myself. Then after another week, I am told that no stock is available and I should go into the MTN store!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
11 May 2022, 09:08Hi Dawid,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Kindly advise if we may escalate your details to the sales team in order to get in touch with you and provide an alternate deal that is in stock.
Case Number: RCO223707
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Kindly advise if we may escalate your details to the sales team in order to get in touch with you and provide an alternate deal that is in stock.
Case Number: RCO223707
Regards,
The Mondo Team
Mondo's reply11 May 2022, 09:08
Official
Hi Dawid,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Kindly advise if we may escalate your details to the sales team in order to get in touch with you and provide an alternate deal that is in stock.
Case Number: RCO223707
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received thus far.
Kindly advise if we may escalate your details to the sales team in order to get in touch with you and provide an alternate deal that is in stock.
Case Number: RCO223707
Regards,
The Mondo Team
DN
Dawid N's updateReviewer Update
11 May 2022, 09:29Hi,
Yes please, I have been told this two weeks ago as well and am still to get a call from the sales team.
Regards,
Dawid Nagel
Yes please, I have been told this two weeks ago as well and am still to get a call from the sales team.
Regards,
Dawid Nagel
DN
Dawid N's update11 May 2022, 09:29
Reviewer Update
Hi,
Yes please, I have been told this two weeks ago as well and am still to get a call from the sales team.
Regards,
Dawid Nagel
Yes please, I have been told this two weeks ago as well and am still to get a call from the sales team.
Regards,
Dawid Nagel
DN
Dawid N's updateReviewer Update
17 May 2022, 07:28And still no feedback nor call from the Mondo sales team as was mentioned above. They are quick to send a link and ask for good Hello P reviews!
DN
Dawid N's update17 May 2022, 07:28
Reviewer Update
And still no feedback nor call from the Mondo sales team as was mentioned above. They are quick to send a link and ask for good Hello P reviews!
Mondo's replyOfficial
17 May 2022, 14:09 Hi Dawid,
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
Mondo's reply17 May 2022, 14:09
Official
Hi Dawid,
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
Mondo's replyOfficial
17 May 2022, 14:13Hi Dawid,
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
Mondo's reply17 May 2022, 14:13
Official
Hi Dawid,
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
We do apologize for the delay.
Please note that a follow-up on the above has been sent to the sales team.
Regards,
The Mondo Team
DN
Dawid N's updateReviewer Update
24 May 2022, 09:47This matter has still not been resolved!
Mondo Sales representatives were supposed to contact me since last week Wednesday. This was escalated again yesterday and via the "Sales Manager" I was told that I will be contacted by 15h00 yesterday. Guess what?? Nothing!!
Why do MTN use these guys? When they did phone me on the 17th to say that they have stock, but in another color, was told by Mondo that my account is in areas and need to contact MTN. I did, and MTN says I have never been in arears and they themselves spoke to Mondo while I was on hold. This was then (according to Mondo) resolved and a Sales person would contact me to change the color or whatever again. Still nothing since last week Wednesday!
Can it be this difficult to provide a service?
Mondo Sales representatives were supposed to contact me since last week Wednesday. This was escalated again yesterday and via the "Sales Manager" I was told that I will be contacted by 15h00 yesterday. Guess what?? Nothing!!
Why do MTN use these guys? When they did phone me on the 17th to say that they have stock, but in another color, was told by Mondo that my account is in areas and need to contact MTN. I did, and MTN says I have never been in arears and they themselves spoke to Mondo while I was on hold. This was then (according to Mondo) resolved and a Sales person would contact me to change the color or whatever again. Still nothing since last week Wednesday!
Can it be this difficult to provide a service?
DN
Dawid N's update24 May 2022, 09:47
Reviewer Update
This matter has still not been resolved!
Mondo Sales representatives were supposed to contact me since last week Wednesday. This was escalated again yesterday and via the "Sales Manager" I was told that I will be contacted by 15h00 yesterday. Guess what?? Nothing!!
Why do MTN use these guys? When they did phone me on the 17th to say that they have stock, but in another color, was told by Mondo that my account is in areas and need to contact MTN. I did, and MTN says I have never been in arears and they themselves spoke to Mondo while I was on hold. This was then (according to Mondo) resolved and a Sales person would contact me to change the color or whatever again. Still nothing since last week Wednesday!
Can it be this difficult to provide a service?
Mondo Sales representatives were supposed to contact me since last week Wednesday. This was escalated again yesterday and via the "Sales Manager" I was told that I will be contacted by 15h00 yesterday. Guess what?? Nothing!!
Why do MTN use these guys? When they did phone me on the 17th to say that they have stock, but in another color, was told by Mondo that my account is in areas and need to contact MTN. I did, and MTN says I have never been in arears and they themselves spoke to Mondo while I was on hold. This was then (according to Mondo) resolved and a Sales person would contact me to change the color or whatever again. Still nothing since last week Wednesday!
Can it be this difficult to provide a service?
Mondo's replyOfficial
24 May 2022, 10:12Hi Dawid,
We do apologize for the delay and inconvenience caused.
Kindly note that we have re-escalated your query to the sales team.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Kindly note that we have re-escalated your query to the sales team.
Regards,
The Mondo Team
Mondo's reply24 May 2022, 10:12
Official
Hi Dawid,
We do apologize for the delay and inconvenience caused.
Kindly note that we have re-escalated your query to the sales team.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Kindly note that we have re-escalated your query to the sales team.
Regards,
The Mondo Team