AN
Anda N

1 reviews | Active since Feb 2021

04 May 2022, 21:19

*********** = Mondo

I had initially app**** for a cellphone contract through the organization. Received the call, answered and submitted everything that was required of me and I was glad that in due time I'd have a serviceable device to utilize. The following day I get follow up calls with regards to an insurance for the the phone and extra charges that I will be incurred but I do not mind all of this because they claim they are there to protect me from future incidents. I am livid that 10 days after the application was supposed to be approved I just got on to the website and it reads "Pending Approval".. 10 days later??? If there was or is something required why have I not been contacted with these regards??? I mentioned to all service providers that I was in communication with that the requirement was urgent as that moment I had no serviceable cell phone to utilize and I was assured 10 day period for delivery and now this..

Please mondo loose my details and cancel my request, I will move forward with an organization that is honest and accurate with their service delivery. Lastly it is disgusting that the unnecessary credit check will stain my credit record for the month.

0
Replies (3)
Mondo
Mondo's reply05 May 2022, 11:18
Official
Hi Anda,

Trust you are well.

Thank you for taking the time to write to us about your MTN application query.

Please note that as per the MTN system, your application reflects as declined. Therefore, you can only reapply for a deal after 90 days.

We do apologize for the inconvenience caused.

The above query will now be closed.

Case Number: RCO221635

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team
AN
Anda N's update05 May 2022, 12:29
Reviewer Update
No further assistance, just loose my number and I will be happy.. Thank you
Mondo
Mondo's reply24 May 2022, 09:19
Official
Hi Anda,

Please note that we have added your number to our exclusion list, therefore, you will no longer receive calls from Mondo.

Regards,

The Mondo Team