SH
Shauneez H
1 reviews | Active since Sept 2015
19 May 2022, 10:33
*********** *****
I app**** for a contract about 3 weeks ago... the agents are all *********** and give generic responses... there were outstanding documents that nobody told me about until I asked. One agent called me telling me the contract was approved just because he wanted to selling some insurance to me. They have been giving me the run around. Been calling almost everyday for 3 weeks and all they tell me every time is: we will escalate this matter. This company is the worst.
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Replies (2)
Mondo's replyOfficial
19 May 2022, 10:58Good day Shauneez,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226600
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226600
Regards,
The Mondo Team
Mondo's reply19 May 2022, 10:58
Official
Good day Shauneez,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226600
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226600
Regards,
The Mondo Team
Mondo's replyOfficial
23 May 2022, 13:51Hi Shauneez,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply23 May 2022, 13:51
Official
Hi Shauneez,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team