ZZ
Zulu Z
1 reviews | Active since Mar 2018
11 Jun 2021, 16:07
*********** from service provider
September last year I took a contract for data for MTN through Mondo I was suppose to get 50g Day and 30 gig nite according to what we agreed for and signed, But mtn only allocates 20 g day and 20 g nite and they are refusing to allocate the correct data. Mondo had agreed that the mistake is on their side.We agreed in March that they will terminate the contract with MTN and they have been lying from March saying the contract has been terminated but i am still paying MTN and MTN is denying any cancellation. who is at fault with this matter can both service provider resolve this matter
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
11 Jun 2021, 20:29Hi Zanele,
Thank you for taking the time to write to us regarding your data allocation being incorrect.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123544
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your data allocation being incorrect.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123544
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 20:29
Official
Hi Zanele,
Thank you for taking the time to write to us regarding your data allocation being incorrect.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123544
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your data allocation being incorrect.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123544
Regards,
The Mondo Team
Mondo's replyOfficial
15 Jun 2021, 11:00Hi Zanele,
As discussed with our consultant, we have escalated your cancellation to higher management at MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to higher management at MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 11:00
Official
Hi Zanele,
As discussed with our consultant, we have escalated your cancellation to higher management at MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated your cancellation to higher management at MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 12:23Hi Zanele,
As discussed with our consultant, your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 12:23
Official
Hi Zanele,
As discussed with our consultant, your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 10:26Hi Zanele,
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 10:26
Official
Hi Zanele,
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Jul 2021, 14:59Hi Zanele,
Trust you are well.
Please note that your MTN cancellation is in progress and we have escalated this to the relevant team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress and we have escalated this to the relevant team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Mondo's reply01 Jul 2021, 14:59
Official
Hi Zanele,
Trust you are well.
Please note that your MTN cancellation is in progress and we have escalated this to the relevant team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress and we have escalated this to the relevant team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Mondo's replyOfficial
08 Jul 2021, 11:33Hi Zanele,
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 11:33
Official
Hi Zanele,
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team