JN
Jacqui N
1 reviews | Active since Jul 2018
01 Feb 2022, 09:18
***********
I put through an application on 19/01/2022 which they confirmed was successful. I've had no updates and have had to call them to follow up. I still have not received my device or any delivery updates to date.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
01 Feb 2022, 09:50Good day Jacqui,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177714
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177714
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 09:50
Official
Good day Jacqui,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177714
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177714
Regards,
The Mondo Team
JN
Jacqui N's updateReviewer Update
01 Feb 2022, 10:29I've cancelled my application due to the incompetency of your company, thanks.
JN
Jacqui N's update01 Feb 2022, 10:29
Reviewer Update
I've cancelled my application due to the incompetency of your company, thanks.
Mondo's replyOfficial
01 Feb 2022, 13:11Hi Jacqui,
Trust you are well.
We do apologize for the inconvenience caused.
As per the MTN system, your MTN application was cancelled.
Therefore, the above query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
As per the MTN system, your MTN application was cancelled.
Therefore, the above query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 13:11
Official
Hi Jacqui,
Trust you are well.
We do apologize for the inconvenience caused.
As per the MTN system, your MTN application was cancelled.
Therefore, the above query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
As per the MTN system, your MTN application was cancelled.
Therefore, the above query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
JN
Jacqui N's updateReviewer Update
01 Feb 2022, 13:19My comment clearly says that I CANCELLED due to YOUR INCOMPETENCE! Thanks
JN
Jacqui N's update01 Feb 2022, 13:19
Reviewer Update
My comment clearly says that I CANCELLED due to YOUR INCOMPETENCE! Thanks
Mondo's replyOfficial
02 Feb 2022, 08:17Hi Jacqui,
Please note that our previous response was confirmation that your MTN application was cancelled.
Regards,
The Mondo Team
Please note that our previous response was confirmation that your MTN application was cancelled.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 08:17
Official
Hi Jacqui,
Please note that our previous response was confirmation that your MTN application was cancelled.
Regards,
The Mondo Team
Please note that our previous response was confirmation that your MTN application was cancelled.
Regards,
The Mondo Team