TM
Tsholofelo M
1 reviews | Active since Nov 2020
02 Aug 2021, 14:03
***********
They open accounts when you cancel the account they act like it sortedd out until their clients ***** money from your account again and again . You guys need to ensure MTN Pays me my money and stops *****ing my money as the account was opened by you
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Aug 2021, 14:18Hi Tsholofelo,
Thank you for taking the time to write to us about your recent MTN Cancellation Query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Thank you for taking the time to write to us about your recent MTN Cancellation Query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Mondo's reply02 Aug 2021, 14:18
Official
Hi Tsholofelo,
Thank you for taking the time to write to us about your recent MTN Cancellation Query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Thank you for taking the time to write to us about your recent MTN Cancellation Query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Mondo's replyOfficial
03 Aug 2021, 16:46Hi Tsholofelo,
As discussed with Kim, please can you forward us the requested documents in order to escalate to MTN.
We look forward to hearing from you soon.
Regards,
The Mondo Team
As discussed with Kim, please can you forward us the requested documents in order to escalate to MTN.
We look forward to hearing from you soon.
Regards,
The Mondo Team
Mondo's reply03 Aug 2021, 16:46
Official
Hi Tsholofelo,
As discussed with Kim, please can you forward us the requested documents in order to escalate to MTN.
We look forward to hearing from you soon.
Regards,
The Mondo Team
As discussed with Kim, please can you forward us the requested documents in order to escalate to MTN.
We look forward to hearing from you soon.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 13:53Hi Tsholofelo,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that our records show that MTN has passed the credit in your account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that our records show that MTN has passed the credit in your account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 13:53
Official
Hi Tsholofelo,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that our records show that MTN has passed the credit in your account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that our records show that MTN has passed the credit in your account.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team