TM
Tshepo-Tee Manaka
1 reviews | Active since Oct 2022
04 Oct 2022, 16:53
Incompetency
I have had the worst experience with these two companies. The incompetency from both parties is shocking. I have been out of internet for two weeks,i havent been doing my work, now they want me to pay a cancellation fee for something that is not my problem. The network is failing to deliver in my area now i have to pay for thier fault.this is by far the worst network providers in south africa!!!. I wont be paying the cancellation fee! I dont advise anyone to sign a contract with these two companies
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
04 Oct 2022, 16:58Good day Tshepo-Tee,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO280549
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO280549
Regards,
The Mondo Team
Mondo's reply04 Oct 2022, 16:58
Official
Good day Tshepo-Tee,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO280549
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO280549
Regards,
The Mondo Team
Mondo's replyOfficial
07 Oct 2022, 14:48Hi Tshepo-Tee,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that your MTN cancellation is currently in-progress. Once we receive an update, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that your MTN cancellation is currently in-progress. Once we receive an update, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's reply07 Oct 2022, 14:48
Official
Hi Tshepo-Tee,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that your MTN cancellation is currently in-progress. Once we receive an update, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that your MTN cancellation is currently in-progress. Once we receive an update, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's replyOfficial
28 Nov 2022, 15:59Good Day Tshepo-Tee,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 15:59
Official
Good Day Tshepo-Tee,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team