Incompetence In Service and Staff

I was contacted by Mondo with an offer for a 2GB line as well as a 7\ tablet. after confirming that I was interested, the application was telephonically confirmed by the telemarketer as well as his manager, and then again via sms. There was a problem with RAM couriers in delivering the package, because the address they had was for Germiston, where I have never lived before. After phoning back and forth, I was finally able to get hold of the package, 6 days after the given delivery date. What the package contained was a router and a SIM card