Incompetence in abundance

I have agreed to take out two contracts on the 10th of May, and only received them on Monday the 7th of June. After which I received that they will be activated between 24-48 hours. Luckily my phone got activated, but no luck woth the router. I have waited patiently for 65 hours before phoning to enquire why it is taking so long. After which I was informed that it will take another 24 hours to be activated. After waiting a total of 92 hours I phoned again, and again same answer was given, it was escalated and I was informed that an email was sent to me to confirm that it was escalated. I have received no such email and have waited a total of 121 hours for my router to be activated, and still nothing. I am done phoning in and have anyone and everyone I am speaking to lie to me. Nothing is being done to get this sorted out. This is disgustingly poor service.