IN BREACH OF CONTRACT - NEGLEGENCE

A review of Mondo by Antonia C on 23 Mar 2018 ------------ MONDO - LAST CHANCE TO FIX YOUR MESS!!! Concerning my Telkom/Mondo account: ********** 48 / Subscription: ********** . You have left me no choice but to turn to SA Consumer Complaints who have urged me to go forward and sue you as well as The Whistle Blowers Team who will be doing a report on this matter and reporting to ICASA. I am being charged by SA Consumer Complaints to go ahead and sue you. An amount which I will claim back from you when you are legally forced to fix my contract along with the credit owed. I have forwarded them my emails, voice notes and all Telkom bills including the Hello Peter links where I tried to force you to correct your mistake for 7 months long. Please see links and my comments here: 21 Nov 2017 - https://www.hellopeter.com/mondo/reviews/mondo-cheated-me 23 Jan 2018 - https://www.hellopeter.com/mondo/reviews/mondo-committing-***** 16 Mar 2018 - https://www.hellopeter.com/mondo/reviews/mondo-telkom-not-complying-with-the-consumer-protection-act 22 Mar 2018 - https://www.hellopeter.com/mondo/reviews/mondo-reported-to-icasa-lawsuit-to-follow This will be the last email I send you - If you do not reply by 3PM today I will advise the above mentioned to go forward with this case. I have asked that you do not contact me via cellphone/telephone as your words are all empty promises - for 7 months - every single month, so I refuse to hear it for the 8'th time. I require an email reply from you stating what your plan of action is and WHEN this will be sorted so that I can forward it to them. You have until 3PM today to reply with a solution. Please refer to your departments with emails: ********** ********** ********** I have sent you this email today (a few minutes ago). I am giving you a chance.

A review of Mondo by Antonia C on 22 Mar 2018 ---------------------- MONDO - REPORTED TO ICASA - LAWSUIT TO FOLLOW Concerning the following complaints and posts: • 21 Nov 2017 - https://www.hellopeter.com/mondo/reviews/mondo-cheated-me- ********** #fb-comments • 23 Jan 2018 - https://www.hellopeter.com/mondo/reviews/mondo-committing-*****- ********** • 16 Mar 2018 - MONDO / TELKOM NOT COMPLYING WITH The Consumer Protection Act NOT INCLUDING ALL THE HUGE LONG EMAIL TRAIL - WHICH MONDO IGNORES!!!!! Please take note that I am not an idiot as you like to make your clients out to be for stringing them along month after month FOR 7 MONTHS EVERY MONTH! This was promised to be cleared up two months ago - when the Telkom issue came up (you guys blaming Telkom and saying you speaking to them) - your reply is just another bull***x story to keep me quiet for yet another ****** month while you and Telkom go ahead laughing and *****ing my money. I want results. Not a single one of you have bothered to look at the boldly highlighted email and warning I sent telling you that my lawyers are more than willing to take you on. It does not take 7 months to sort out an issue! You guys are lyings! You haven't even rep**** to my email but ICASA has. Very soon if this isn't fixed and details of the correction sent to me immediately we will see who has the final laugh. You will pay for all my attorneys costs and the credit you owe me. I don't care if its Telkom "who did it" - you guys gave them the information - you guys will fix it.

A review of Mondo by Antonia C on 16 Mar 2018 --------------------- MONDO / TELKOM NOT COMPLYING WITH The Consumer Protection Act Please refer to the previous two reviews given: MONDO CHEATED ME: https://www.hellopeter.com/mondo/reviews/mondo-cheated-me- ********** MONDO COMMITTING *****: https://www.hellopeter.com/mondo/reviews/mondo-committing-*****- ********** Today I received an email from SA Consumer Complaints: I have received and read your email, for which I thank you. Taking into consideration the validity of your case, we are confident in offering our services. The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer’s right to protection against discriminatory marketing practices, disclosure of information, right to fair & honest dealing and accountability by suppliers. Consumers also have the right to query the inferior quality of goods and services. Suppliers are not permitted to directly or indirectly, provide customers with false, misleading or deceptive representations regarding goods or services. If this is not resolved IN WRITING by Tuesday 20'th March then I will go forward and sue you. - I'M SICK of Mondo and Telkom lying to me and *****ing my money MONTH AFTER MONTH AFTER MONTH. If anyone else reading this has issues with Mondo or Telkom please let me know, I will point you in the right direction.

A review of Mondo by Antonia C on 23 Jan 2018 --------------------- Mondo Committing ***** Five months ago I took out a contract with MONDO, I’ve been having issues since. I’ve warned them about what they are doing and given multiple chances to fix the situation. Yesterday I sent an email warning them about steps I’m about to take if they don’t respond or amend. I received nothing.. IF MONDO DOESN’T RESPOND AND RESOLVE THIS TODAY I’LL BE TAKING THIS TO: SAPS, MY LAWYER, THE OMBUDSMAN, FACEBOOK, TWITTER AND LOCAL NEWS – I’m not the only one who is experiencing this and have proof of unkept arrangements/promises, call recordings included. MONDO HAS VIOLATED THEIR RIGHTS AS A SERVICE PROVIDER WHO DEBITS UNAUTHORIZED AMOUNTS OF MONEY FROM OUR BANK ACCOUNT AND ****** FROM US AS CONSUMERS. MONDO WAS GIVEN OUR BANK ACCOUNT NUMBERS TO DEBIT THE AGREED AMOUNT FOR AGREED SERVICE BUT INSTEAD HAS ABUSED AND VIOLATED THAT. BY LAW MONDO HAS COMMITTED A CRIME AND IS STILL COMMITTING THIS CRIME. Refer: Hello Peter - 21 Nov 2017 MONDO CHEATED ME!!!!!!!!!!!!!!! Link: https://www.hellopeter.com/mondo/reviews/mondo-cheated-me- ********** #fb-comments This I address. MONDO **** JUST TO MAKE THEIR RECORD LOOK GOOD. MONDO asked me to give a positive comment in exchange for the situation to be fixed. THEY DID NOTHING ABOUT IT. January 2018's invoice received - NOTHING WAS DONE. BEFORE I TAKE FURTHER STEPS, I DEMAND IN WRITING A CONTRACT FOR EITHER PACKAGES PROMISED WHICH MUST BE SIGNED AND SENT TO MY EMAIL ADDRESS - Varsha firstly promised 20GB day/night ********** Khumisane recently promised 10G day/night **********

A review of Mondo by Antonia C on 21 Nov 2017 -------------------------------- MONDO CHEATED ME!!!!!!!!!!!!!!! I purchased a 20G daytime + 20G nighttime + a router + wireless extender package on the 15/07/2017 and paid a one off fee of R150. Only to receive the package 2 months later in September!!!!!!!! The package did not come with the wireless extender but ok - that's my fault because I didn't read anywhere where it apparently stated "While stocks last". Activating it on the 18'th of September .... I only received my bills this month November, saw something fishy and called Telkom to find out why the bill is so high .... they explained that it was for activation and what not. Ok fair. Then during the 2 months of use I realized that for some reason the data wasn't lasting and I only got through half a month on said package ... something was fishy again and I actually suspected that someone was leeching my data. Now realized that they had cheated me when I viewed the bills. They put me on a 10G night + 10G day for R380 (amount is so random I don't even know) + router AND NO WIRELESS EXTENDER package. THIS IS NOT WHAT I AGREED ON NOR PURCHASED. BREACH OF AGREEMENT. FALSE ADVERTISING. CHEATS which equates to *******. I called this morning and was told to speak to Telkom. Telkom told me to speak to Mondo. Mondo sent me back to Telkom and said that Telkom discontinued the special and the problem sits on their side. Telkom in turn sent me back to Mondo telling me that they deal with the billing only. Now I have an issue where someone sold me **** for more than my budget. I'm not getting through the month. Between Mondo and Telkom they have now put me in a terrible position where I cannot cancel or else I have to pay R800. I have the recordings of the telephone conversations so suppose the only thing to do is to sue them. Mondo told me they will call me back ..... and I'm still waiting. I WANT WHAT I PAID FOR. WHAT I AGREED ON.

Still no reply.

I would like to thank Mondo for at least getting back to me and pointing me in the right direction. The problem does not sit on their side, it is on Telkom's side. All comments and posts are now directed towards Telkom.