kL
kursha L
1 reviews | Active since Dec 2020
04 Aug 2022, 09:33
Improper, unprofessional or ********* conduct.
Mondo said they will credit MTN for the early cancellation fee because they sold ******* to me. They settled MTN and issued me with the invoice. The CUSTOMER AGENT ( Asiphe ) told me I need to contact MTN and provide them with the proof. I did not make an agreement with MTN , why should I sort this mess which they created ? The Mondo sales agent **** to me at sale stage and the investigation was found in my favor . Now I need to deal with THIS.
*** Tue, 2 Aug, 00:42 (2 days ago) to me
Y'ello!
We're just checking in to remind you that you'll need to make an MTN cash payment of R 537.9 on %Payment_Due-Date%, using the reference number [=Mobile_Number].
Have a great day!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
04 Aug 2022, 09:41Hi Kursha ,
Thank you for taking the time to write to us about your credit query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257398
Regards,
The Mondo Team
Thank you for taking the time to write to us about your credit query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257398
Regards,
The Mondo Team
Mondo's reply04 Aug 2022, 09:41
Official
Hi Kursha ,
Thank you for taking the time to write to us about your credit query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257398
Regards,
The Mondo Team
Thank you for taking the time to write to us about your credit query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257398
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2022, 10:57Good Day Kursha,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply03 Sept 2022, 10:57
Official
Good Day Kursha,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team