I'm more impressed by the way in which there option for me to choose instead of the old way of having to type down what you want not knowing whether the chatbot will be able to understand since they usually respond to certain command words

I'm more impressed by the way in which there option for me to choose instead of the old way of having to type down what you want not knowing whether the chatbot will be able to understand since they usually respond to certain command words. The whole process was easy and not time-consuming.